This Privacy Policy sets out how we, % ARABICA collect, store and use information about you when you use or interact with our website, arabicacoffee.ae (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from Mar 1st, 2019.

Information gathered by arabicacoffee.ae. This is arabicacoffee.ae‘s (“arabicacoffee.ae“) online privacy policy (“policy”). This policy applies only to activities arabicacoffee.ae engages in on its website and does not apply to arabicacoffee.ae activities that are “offline” or unrelated to the website.
arabicacoffee.ae collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the arabicacoffee.ae website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the arabicacoffee.ae website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to arabicacoffee.ae, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

arabicacoffee.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary and by only trusted individuals that have been trained and briefed on appropriate handling of personal information.

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible.
  • Using secure servers to store your information.
  • Verifying the identity of any individual who requests access to information prior to granting them access to information.
  • Using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our website.
  • Only transferring your information via closed system or encrypted data transfers.

We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we and our data processors process data may have laws which are different, and potentially not as protective, as the laws of your own country.

Your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.

If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to [email protected]

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

arabicacoffee.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, arabicacoffee.ae cannot guarantee the security of any information that is disclosed online.

arabicacoffee.ae does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the arabicacoffee.ae website or services, and arabicacoffee.ae requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, arabicacoffee.ae does not knowingly distribute personal information regarding minors under the age of 18

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy
Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Email:         [email protected]

Phone:      +971 2 650 6777

Address:    M. Floor, Al Jazeera Tower, Corniche, Abu Dhabi, United Arab Emirates

PO Box:      5774